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Snapware is a CTI and Presence Management solution.
- Call initiation by selecting from a call list, entering on the PC's key pad or a graphical key pad, or by using drag and drop from other OLE-enabled applications
- Answering incoming calls
- Consultation call
- Navigator for own extension with the following functions: dial, consultation call, alternate call, transfer call, conference, Close Snapware, favorite list, journal, ODT search, status display (including forwarding, PM profile, ACD states) of the own extension.